Support
Answers to the questions we hear most often. Still stuck? Reach our team any time.
How do Gacha pulls work?+
Each entry gives you a randomised pull of one PSA, BGS, or CGC graded card from a fixed pool with published odds. Once payment is confirmed, swipe the line of your pack to reveal your card.
What can I do with a card after I reveal it?+
You have three options: request physical delivery of the graded slab, instantly sell it back for 95% of fair market value as Gacha credits, or store it in our secure vault.
How long does shipping take?+
Physical claims ship within 3–5 business days to your registered address. Shipping fees apply and are shown at checkout.
Can I withdraw my Gacha credits as cash?+
No. Gacha credits are platform currency only and have no monetary value outside Gacha Grails. They cannot be transferred or withdrawn as cash.
How do I track or change my delivery address?+
You can add or edit delivery addresses at checkout, or from your account settings. Make sure your address is correct before confirming an order.
My payment failed or I was charged incorrectly. What do I do?+
Email support@gachagrails.com with your order reference and we'll investigate. Most payment issues are resolved within 1–2 business days.